At Dream Island Casino we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal data.
By creating an account, making a deposit, or using our services (website, mobile app, or any other platform), you agree to the practices described in this policy.
1. Who We Are
Dream Island Casino is operated by [Company Legal Name / Operating Entity – insert actual operator name if known, e.g. “DREAMTECH N.V.”], a company registered and licensed under the laws of [relevant jurisdiction, e.g. Curaçao].
For data protection matters you can contact us at: privacy@dream-island.net
2. What Personal Data We Collect
We collect only the information necessary to provide our services, verify your identity, prevent fraud, comply with legal obligations, and improve your experience. This may include:
Registration & Account Data
- Email address
- Username
- Password (encrypted)
- Preferred currency
- Date of birth (for age verification)
Verification & KYC Data (required for withdrawals and regulatory compliance)
- Full name
- Address
- Phone number
- Government-issued ID (passport, national ID, driver’s license)
- Proof of address (utility bill, bank statement)
- Selfie or other verification photos (when requested)
Financial & Transaction Data
- Deposit/withdrawal amounts and dates
- Payment method details (last 4 digits of card, wallet address, etc.)
- Transaction references
Usage & Technical Data
- IP address
- Device type, browser, operating system
- Login times and session duration
- Pages visited and games played
- Referring source (if any)
Marketing & Communication Data (if you opt in)
- Preferences for bonuses, newsletters, promotions
- Responses to surveys or feedback
Responsible Gaming Data (optional / when you use tools)
- Self-exclusion periods
- Deposit/time limits you set
We do not collect sensitive data (race, religion, health, political opinions) unless you voluntarily provide it in support communications.
3. How We Collect Your Data
- Directly from you (during registration, deposits, verification, support chats)
- Automatically via cookies, pixels, server logs, and analytics tools
- From payment providers and identity verification services (when you make transactions or pass KYC)
- From third-party fraud prevention and AML services
4. How We Use Your Data
We process your data for the following lawful purposes:
- To create and manage your gaming account
- To process deposits, withdrawals and bonus claims
- To verify your identity and age (mandatory for legal compliance)
- To prevent fraud, money laundering and underage gambling
- To provide customer support
- To send important service messages (account security, transaction confirmations)
- To personalize your experience (recommended games, bonus offers – only with consent)
- To comply with gambling regulations, tax laws, and court orders
- To improve our platform and services (analytics, bug fixes)
5. Legal Basis for Processing
- Performance of contract (account creation, gameplay, payments)
- Legal obligation (KYC/AML, responsible gaming reporting)
- Legitimate interests (fraud prevention, platform security, basic analytics)
- Consent (marketing emails, personalized offers – you can withdraw consent anytime)
6. Sharing Your Data
We share data only when necessary and always under strict confidentiality:
- Payment processors and banks (to handle transactions)
- Identity verification and KYC/AML providers
- Licensed gaming authorities (upon request or mandatory reporting)
- Fraud detection and risk management partners
- Cloud hosting and technical service providers (under data processing agreements)
- Legal advisors or authorities if required by law
We never sell your personal data to third parties for marketing purposes.
7. International Data Transfers
Some of our service providers are located outside the UAE / EEA. When we transfer data to such countries, we use appropriate safeguards:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Binding corporate rules for group companies
8. How Long We Keep Your Data
- Account data: while your account is active + 5 years after closure (legal retention for gambling and AML purposes)
- Transaction records: minimum 5–10 years (regulatory requirement)
- KYC documents: 5 years after last transaction or account closure
- Marketing data: until you unsubscribe/withdraw consent
- Technical logs: up to 12 months
After these periods, data is securely deleted or anonymized.
9. Your Rights
You have the following rights regarding your personal data (subject to legal exceptions):
- Right to access – request a copy of your data
- Right to rectification – correct inaccurate information
- Right to erasure (“right to be forgotten”) – in certain cases
- Right to restrict processing
- Right to data portability
- Right to object (especially to marketing)
- Right to withdraw consent (where processing is consent-based)
To exercise any right, email privacy@dream-island.net. We usually respond within 30 days.
You also have the right to lodge a complaint with your local data protection authority.
10. Security of Your Data
We use industry-standard measures:
- 256-bit SSL/TLS encryption for all transmissions
- Firewalls, intrusion detection systems
- Access controls and regular security audits
- Secure data centers with physical protection
However, no system is 100% secure – if a breach occurs, we will notify you and relevant authorities as required by law.
11. Cookies & Similar Technologies
We use cookies and tracking technologies to improve functionality, analyze usage, and (with consent) show personalized ads. You can manage preferences via our Cookie Banner or browser settings. For details see our separate Cookie Policy (link on the website footer).
12. Changes to This Privacy Policy
We may update this policy from time to time. The new version will be posted here with an updated “Last updated” date. Significant changes will be communicated via email or prominent notice on the site.
13. Contact Us
Questions, requests or concerns about privacy? Email: privacy@dream-island.net
Thank you for trusting Dream Island Casino with your data. We’re committed to keeping it safe so you can enjoy the games with peace of mind.
Play responsibly.